HR Role is not a Cushion Role. Do you agree?

by | Nov 25, 2015 | HR Management

A common notion followed in the industry. If you don’t want to hard work become a HR or all Lazy people become HR or when did HRs start working?

Whenever I meet new people they ask me “what do you do for your living” and I tell them I am HR. And the response I get “Oh !! It’s a pretty easy job, very cushion job”.

Every time it makes me think are people really ignorant about what HR do or is it a really lazy man’s job.

A perspective I want to bring it forward. Working as HR in the industry for quite some time and it’s not been easy to bring the right sources or motivate them or retain them.

We might not be the Engineers but we engineer our process for better results. We receive targets in recruitment, constant innovation in employee management, controlling of HR cost, going out of the way to retain our talent, payroll management, constant updating of laws, strategizing for pool sourcing.

Today finding a right talent for the required skill set is difficult and even more difficult is to retain them. Poaching might sound easy but it isn’t. We can’t sit back and relax once we have done a job posting or closed the requirement. Our work starts from analysing the requirement to making sure he doesn’t leave our company.

Unlike most of the jobs which doesn’t involve with understanding of human behaviour (psychology) we constantly need to put ourselves into the other person’s shoes and help them sort their problems. Constant open communication, motivation to retain talent, controlling attrition. Lot of times employees come back with issues dealing with their managers or colleagues, office politics, issues back home, Workplace hygiene, performance management etc.

Our KRA’s might not be number based but having a belief and questioning “what have you done in the last quarter, I don’t see results” is not justifiable. Our job is more of behavioural involvement or should I say more of overall development of the company in People management. We need to keep an eye on everyone and also understand the behaviour of the individuals and analyse the patterns. If you needs number results clarify it when the goals are set or when you discuss the role with the candidate, Make the role more quantifiable.

Today the role of HR has moved from Personnel management to People asset management. We as, HR’s can’t have the laid back attitude and just allow the things to happen over the course of time or just warm our chairs. Our roles have changed, more people more the responsibilities. We act as medium between our employers and employees.

The work might look easy but it can easily drain the individual emotionally and physically. We need to be highly self-motivated to motivate others.So next time don’t ever ask us “what do you even do?”. Next time Thank your HR since they would have dealt and sorted problems at ease which you as a manager would not have handled !!

Kudos To all HR !! For doing an amazing job !!

Satish Rajagopalan, CISA, ITIL Foundation
CEO & Founder at Spearhead EduOnline Pvt Ltd. (the company that owns and operates He holds a btech in Computer Science, an MBA in Strategy and Entrepreneurship and a post graduation in Finance. Read More.

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