Most Important skills required for Business Analyst

by | Jul 8, 2019 | Business Analysis

The Business Analysts should possess many important skills for performing the business analysis activities effectively and efficiently. Analytical skills listed on the top of the competencies list.

What are Analytical Skills?

It is nothing but the ability to collect or gather information of various types, looking at the information from different viewpoints, distinguishing the relevant and irrelevant information, problem solving and making viable decisions. It includes.,

  • Creative Thinking,
  • Decision Making,
  • Learning,
  • Problem Solving,
  • Systems Thinking,
  • Conceptual Thinking, and
  • Visual Thinking.

Creative Thinking involves encouraging & generating new ideas to solve problems from a fresh perspective by not following orthodox solution approaches. It can be achieved by asking right questions and challenging assumptions.

Decision Making involves evaluating multiple alternatives and selecting or recommending the most appropriate option. It involves analyzing the information, comparing and making trade-offs. It is a critical skill and supports stakeholder decision making as well.

Learning is very important for business analysts to quickly absorb new knowledge or skills. Business analyst should apply the below techniques to gain knowledge.

  • Visual: learning through the presentation of pictures, photographs, diagrams, models, and videos.
  • Auditory: learning through verbal and written language and text.
  • Kinesthetic: learning by doing.


Problem Solving involves detecting the nature of the problem and ensuring that the problem is addressed with suitable permanent  solution options. The business analyst should understand the problem, identify the root cause, analysing potential solution, selecting and implementing a solution to address the problem. It is also one of the critical skills for business analyst as they encounter problems throughout the change initiative.

System Thinking is the ability to understand the organisational system ( the people, process and tools) as a whole . It also involves the recognition of the various components of an enterprise and the relationships between them. It will help to perform impact analysis in a more detailed manner.

Conceptual Thinking involves understanding and connecting information received from various stakeholders and other sources. It also involves understanding where the information fit into a larger picture. This needs to be communicated to relevant stakeholders to encouraging them to generate ideas of their own.

Visual Thinking is the ability to generate graphical representations of the concepts or systems being discussed. It allows the stakeholders to easily understand the concepts being presented. It also allows the audience to engage and connect concepts more quickly and understand more clearly.

Vittal G Panduranga, PMP,CTFL
A PMP®, CBAP®, PMI-PBA® and ISTQB CTFL Certified Professional with over 13 years of experience in the BFSI Sector and having worked in leading organizations. Read More.

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