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ITIL® Foundation


Accredited By Peoplecert logo and EXIN logo

414
Learners
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services to the business. ITIL Foundation is the first level of ITIL Certification for IT professionals and employees wishing to excel in IT Service Management.
Course Faculty
Moulik IT Services
PeopleCert, APMG PECB accredited Trainer with 19+ yrs experience in IT Industry more>>
Course Offerings
45 Lecture Topics
7+ Hours of Video Lectures
5+ Practise Tests With Solutions
Interactive Discussion Forum
WhatsApp group for Brainstorming
Mock Exams
Question Bank
( Can be downloaded as pdf )
Flash Card
( Can be downloaded as pdf )
Courseware
( Can be downloaded as pdf )
Proof of 8 PDU's / 8 contact hours
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This course has a
Online Training

  • 180 Days access to HD Video Lecture delivered by industry experts
  • Interactive Discussion Forum for solving queries.
  • WhatsApp group for Brainstorming
  • Proof of 8 PDU's / 8 contact hours
USD 300
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Corporate Training

  • Hybrid (Online + Onsite) Learning Approach.
  • White Labeled Learning Management System (LMS).
  • Standard/customizable dashboards for individuals and teams.
  • Affordable Pricing.
  • Dedicated Account Manager.
Course Overview

Accredited By Peoplecert logo and EXIN logo


This Online Training Course on Information Technology Infrastructure Library or ITIL Foundation Certification is delivered by Moulik IT Services LLP, an Authorized Training Organization (ATO) for ITIL Certification.

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services to the business. ITIL Foundation is the first level of ITIL Certification and is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITIL to gain better results and enhanced performance.

The course fee is inclusive of the exam fee.

Course Curriculum
1 Introduction 27:31
2 Service 08:27
3 Types of IT Service Preview 03:45
4 Service Providers 04:53
5 Proprietary Knowledge Vs Best Practice 06:02
6 Stakeholders 07:21
7 Process 10:29
8 ITIL Roles 10:55
9 Service Asset 13:13
10 ITIL Structure Preview 03:49
11 Summary 02:03
12 Introduction to Service Strategy 35:50
13 Service Portfolio Management 09:23
14 Financial Management 06:30
15 Business Relationship Management 04:09
16 Summary 01:36
17 Introduction to Service Design 12:40
18 Service Level Management 15:09
19 Service Catalogue Management 05:31
20 Availability Management 10:47
21 Information Security Management 05:17
22 Supplier Management 05:07
23 Capacity Management 09:59
24 IT Service Continuity Management 09:53
25 Design Coordination 04:29
26 Summary 01:10
27 Introduction to Service Transition 11:27
28 Change Management 16:09
29 Release and Deployment Management 09:26
30 Knowledge Management 06:38
31 Service Asset and Configuration Management 05:11
32 Transition planning and support 05:05
33 Summary 01:57
34 Introduction to Service Operation 12:10
35 Incident Management 08:45
36 Problem Management 06:12
37 Event Management 05:50
38 Request Fulfillment 04:13
39 Access Management 04:21
40 Functions 13:11
41 Summary 01:34
42 Introduction to Continual Service Improvement 17:31
43 Summary 01:17
44 Practice Questions 1 33:05
45 Practice Questions 2 25:10
ITIL-F Practice Test 1  
ITIL-F Practice Test 2  
ITIL-F Practice Test 3  
ITIL-F Practice Test 4  
ITIL-F Practice Test 5  
ITIL-F Mock Test 1  
ITIL-F Mock Test 2  
ITIL-F Mock Test 3  
ITIL-F Mock Test 4  

Eligibility Criteria

Eligibility criteria for ITIL

If you are an IT professional, business manager or business process owner in an organization that operates according to ITIL or you intend to deploy ITIL in your organization.

Ratings & Reviews
Roshni
Senior Presales Analyst
Course was really helpful, timely calls to remind about booking exam dates, giving exams were there, also material provided specially question bank helped to cope up with last minute revisions.

Ms. Kristel Marie Balino
Great online training, I was able to pass the exam!

Ms. Gayathri Kamal
Thorough and informative course.

Ms. Drishti Sen
Very complete course..

Ms. Sharanya Shenoy
Excellent teaching! good content.. very useful too

Ms. Sulochana G
Very impressive.
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Course Expert
Moulik IT Services
Moulik IT Services LLP is an IT Services Company focused on delivering high quality services to its valued customers by understanding customer needs and delivering value for money.

Mr. Alkesh Mishra is a PeopleCert, APMG and PECB accredited Trainer with over 19 years experience in IT infrastructure service delivery, operations management, remote project/program management and consulting. He has trained over 1500+ professionals in the past 8 years from companies like Indian Navy and Air force, Ministry of finance (Nepal), SAARC, Nepal Bank, UNDP, Wipro, Pepsi, HP, Infosys, Genpact, IBM, Bank of America, Deloitte, JPMC to name a few.

He has extensive experience in preparing courseware for ITIL, Cloud Computing, CoBit 5, IT Service Management, Infor-mation Security and many other trainings. His working experience includes some of the global leading companies in domains like Insurance (Norwich Union-Aviva, Europe), Telecom (Sprint PCS, Motorola, USA), Chemical (Lyndell Basell, Europe), Mining (BHP Billiton), Banking (Bank of America, IndyMac Bank, USA), Yahoo, Paypal, AOL, GE and HP, Wipro Technologies, IBM and Computer Sciences Corporation.

Holds expertise in delivery of large-scale end user computing business change programs having significant impact on business operations.
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