Certificate Course in Retail Operations


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Learners
The Certificate course developed by GyaanSol is certified by the Retailers Association of India (RAI), the industry body for organised retail in India. This job oriented Online course is designed for Customer Support Associates (CSAs) or Sales Associates role in the organised retail sector
Course Faculty
Gyaan Solutions (India) Pvt. Ltd.
GyaanSol offers e-learning solutions, software consultancy, and business process.. more>>
Basic Course Offerings
12 Lecture Topics
2+ Hours of Video Lectures
Course Specials
5+ Practise Tests With Solutions
Interactive Discussion Forum
1+ Course Files
Course Completion Certificate
Basic Plan

  • 30 days Free access to Basic Course Offerings covering HD Video Lectures delivered by Industry Experts.
  • Videos may contain ads
INR 0
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EFY Times
Standard Plan

  • 180 days access to basic course offerings covering HD video lectures
  • Course specific discussion forum for anytime doubt resolution
  • Ad-free Videos
  • Course Completion Certificate
USD 66.67/USD 55.56
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Enterprise Plan

  • Ideal for multiple participants.
  • Single payment option for instant multi user on-boarding.
  • Attractive discounts on bulk purchases.
  • Option to include white labelled LMS with custom dashboard report.
  • Multi course selection available.
Course Overview
The Certificate course developed by GyaanSol is certified by the Retailers Association of India (RAI), the industry body for organised retail in India. This job oriented Online course is designed for Customer Support Associates (CSAs) or Sales Associates role in the organised retail sector. However, the course is useful to anyone interested in learning the basics of the retail industry.

Job assistance will be provided to eligible successful candidates.

Course Curriculum
1 Introduction to Retail Operations Preview 09:58
2 Retail Concepts 05:12
3 Movement of Goods and Services 08:06
4 Retail Outlet Management 14:11
Quiz: Retail Business  
5 Customer Relation 08:14
6 Effective Selling 03:32
7 Selling Skills 12:24
Quiz: Selling  
8 Retail Operational Roles 14:53
9 OS for Sales Associates 20:32
10 Retail Administrative Roles 10:23
Quiz: Retail Roles  
11 Skills for Retail Staff 18:44
Quiz: Skills for Retail Staff  
12 Technology in the Retail Sector 08:10
Glossary  
Quiz: Technology in the Retail Sector  

Eligibility Criteria
Minimum 10th Standard Pass & 18 Years of age

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Frequently Asked Questions

There are no limitations in accessing the course. You can assess the course through the web (ApnaCourse.com) on any device

Most courses are self paced courses with a typical duration of 6 months (180 days) access period. This means, you get 180 access to the course from the moment you enrol into it. You can extend you access by 180 more days at any point during the subscription or post expiration of subscription. Some courses also support a Live Online Classroom courses that Virtual batches on specific dates.

Yes. If your access to a course expires, you can extend that through an online payment and continue from where you left of.

We engage only experienced and certified faculties for each course. Each faculty has decades of relevant teaching / training experience that they bring onto ApnaCourse. For details on their experience, please visit the Faculty section in the website.

We offer a course completion certificate on most courses. This certificate is jointly given by our partner trainer or training instiute who provided the course.

For any course specific doubts, there is an Online forum on ApnaCourse called Social Circle for every Course. Post your questions there and an expert would be able to respond on it. For general payment or enrolment related information, please email at support@apnacourse.com or connect our helpdesk.

Pl visit our detailed FAQ section at https://www.apnacourse.com/about/faq. If you still have doubts, feel free to contact our helpdesk.

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Course Expert
Gyaan Solutions (India) Pvt. Ltd.
Gyaan Solutions (India) Pvt. Ltd., (GyaanSol), is a Bangalore based technology-enabled knowledge solutions and services company. The company is a right blend of strong domain knowledge and technical expertise, backed with global perspective. GyaanSol offers e-learning solutions, software consultancy, and business process consultancy across a range of domains such as Retail, Banking, Information Technology, Education, Insurance, etc. GyaanSol differentiates itself from other players in the market with its products and services providing ‘Value for money’ and ‘Unique user experience’, game changing business solutions and association with industry apex bodies.
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